Physiotherapy FAQs
Quick answers to common questions about booking, treatment, and recovery in Radcliffe.
Booking & clinic info
1) Where are you located?
We are based at 109-111 Blackburn Street, Radcliffe, Manchester, M26 3WQ.
2) What are your opening hours?
We are open Monday to Friday, 9:00am to 5:30pm.
3) How do I book an appointment?
You can book online through our booking link on the website, or call/message us if you would like help choosing the right appointment type.
4) Do you offer a free triage call?
Yes. We offer a free 10-minute triage call to understand what is going on, answer questions, and advise the best next step.
5) Do I need a GP referral to see a physiotherapist?
No. You can book directly without a GP referral. If needed, we can also liaise with your GP or consultant.
6) What appointment types do you offer?
- Initial Consultation & Assessment (45 minutes)
- Standard Follow-Up (30 minutes)
- Extended Follow-Up (60 minutes)
This helps us match the session length to your goals and the complexity of your issue.
Your first appointment
7) What happens in the initial consultation & assessment?
Your first session focuses on understanding your problem fully. We take a clear history, assess movement and function, identify what is driving your symptoms, and agree a plan. You will leave with practical next steps and a structured rehab approach.
8) Do you treat on the first session or is it assessment only?
In most cases, we will start treatment in the first session where appropriate. That may include hands-on treatment and/or rehab exercises, depending on what is safest and most effective for you.
9) What should I wear?
Wear something comfortable that allows movement. For example: shorts for knee/ankle issues, or a vest/loose top for shoulder/neck. If needed, we may ask you to expose the area being assessed, always professionally and with your comfort in mind.
10) What should I bring with me?
If you have them, bring any relevant information such as scan results, hospital letters, or a list of medications. If you do not have anything, do not worry. We can still assess and help.
11) Will I need to undress?
Sometimes, yes. Only enough to properly assess the area. We explain why, ask for consent, and maintain privacy at all times.
12) Can I bring someone with me?
Yes. You are welcome to bring a friend or family member if it helps you feel more comfortable.
Conditions & treatment
13) What conditions do you treat?
We treat a wide range of musculoskeletal problems including back and neck pain, joint pain, sports injuries, tendon issues, post-operative rehab, mobility problems, and recurring injuries. If you are unsure, book a triage call and we will advise.
14) Do you offer hands-on treatment?
Yes. Treatment may include manual therapy (hands-on techniques) when appropriate, alongside rehab exercise and education.
15) Will I get exercises to do at home?
Yes. Rehab is a key part of long-term improvement. We give you a tailored plan that fits your routine, plus progressions so you keep improving between sessions.
16) Do you treat sports injuries and help return to sport?
Yes. We can help you reduce pain, rebuild strength, improve movement control, and return to sport safely with a structured plan.
17) Do you offer post-surgery rehabilitation?
Yes. We can support rehabilitation after common procedures (for example, knee or shoulder surgery). Your plan will be based on your stage of healing, goals, and surgeon guidance.
How many sessions & results
18) How many sessions will I need?
It depends on the issue, how long it has been there, and your goals. Some people improve quickly, while others need a structured block of rehab. After the first session, we will give you an honest plan and expected timeline.
19) How quickly will I feel improvement?
Many people notice changes within the first few sessions, especially when they follow the rehab plan consistently. Long-standing or complex problems can take longer, but we guide you step-by-step.
20) What if I do not improve?
If progress is not happening as expected, we will reassess, adjust your plan, and consider whether further investigation or onward referral is needed. Your care plan is always based on what is best for you.
Pricing, payment & insurance
21) How much does it cost?
Initial Consultation & Assessment (45 mins): £55.
Standard Follow-Up (30 mins): £49. If you need extra time, we can also book an Extended Follow-Up (60 mins).
22) Do you accept insurance?
If you are using insurance, the process depends on your provider and policy. The simplest way is to message/call us with your insurer's name and we will tell you what is needed (for example, authorisation code, excess, and session limits).
23) Do I pay anything if I am using insurance?
Some policies include an excess or only cover a set amount per session. Any shortfall depends on your policy. We can help you understand what your insurer covers before you start.
24) What payment methods do you accept?
We accept standard clinic payment methods (card/contactless and other options depending on availability). If you have a specific payment preference, ask when booking.
Cancellations & appointments
25) What is your cancellation policy?
We ask for as much notice as possible if you need to cancel or change your appointment so we can offer the slot to someone else. We require have a 24 hour cancellation policy.
26) What if I am late?
If you are running late, let us know. We will do our best to help, but your session may need to be shortened to avoid delaying other patients.
Practical info
27) Is there parking nearby?
There is a free car park near our Clinic including disabled parking (Blackburn St Car Park). Call us before you visit and we will advise the easiest places to park based on your appointment time.
28) Is the clinic accessible?
If you have access needs (mobility, stairs, and so on), let us know when booking and we will do our best to accommodate.
Safety & medical questions
29) Is physiotherapy safe?
Yes. Physiotherapy is safe and evidence-based. Your treatment plan is tailored to your condition, comfort, and medical history.
30) When should I seek urgent medical advice instead of booking physio?
Seek urgent medical help if you have severe or worsening symptoms such as sudden loss of strength, significant numbness, changes in bladder/bowel control, unexplained weight loss with severe pain, fever with back pain, or symptoms after serious trauma. If you are unsure, contact us and we will advise the safest next step.
Privacy
31) How do you handle my personal data?
We take privacy seriously. We only collect information needed to provide care and manage appointments, and we protect your information in line with UK data protection requirements. You can read more in our Privacy Policy.